Cisco Active Directory 문제 시 서비스 영향

Active Directory and High AvailabilityConsider the following points that affect high availability when the network link fails between your contactcenter enterprise setup and Active Directory: 

 

• Call traffic is not impacted during the link failure. 

• The VMs in the domain restrict sign in using the domain controller credentials. You can sign in usingcached credentials. 

• If you stop Unified CCE services before the link fails, you must restore the link before starting theUnified CCE subcomponents. 

• You cannot access the local PG Setup or sign in to the Unified CCE Web Setup. 

• If the link fails while the Unified CCE services are active, accessto Unified CCE WebSetup, configurationtools, and Script Editor fails. 

• Although Unified CCDM and Unified CCMP allow sign in to the portal, access to the reporting pagefails. 

• The administrator and super-users can access or configure any attribute, except the ReportingConfiguration, in the Cisco Unified Intelligence Center OAMP portal. 

• Supervisors cannotsign in to the Cisco Unified Intelligence Center Reporting portal. However,supervisorswho are already signed in can access the reports. 

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